Refund policy

We at Paloma's Jewelry Corp want you to be satisfied with your purchase. Therefore, you may elect to return your jewelry item within 7 business days after you receive your product (excluding custom engraved pieces) and we will issue a refund minus the shipping charges.

Please note that items showing signs of wear or those that have been engraved, altered, re-sized or damaged in any way cannot be accepted for return.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To return your purchased item to Paloma's Jewelry Corp, please follow the directions below:

• Email us at info@palomasjewelry.com to notify the reason why you're returning the item.

• Package your item securely including all original packing and collateral items. Include your name, address, phone number and email address.

• Insurance (if required) is the responsibility of the customer.

• If the price of the item you are returning is listed as over - $1,000 you can ship it via any carrier, but be sure to ship it fully insured and request a receipt for confirmation that the package was received by the shipping carrier.

• All authorized returns will need to be sent to the following address: 

14909 SW 63rd Court Rd, Ocala, FL 34473

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@palomasjewelry.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

When you place a special order, you have committed to the item. Please note that special/custom orders, items that have been altered or manufactured to your specifications are outside the scope of regular designed production and can not be accepted for refund, credit or exchange from the time the order is placed. Special Orders may be canceled only within 48 hours of being placed.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
No exchanges accepted. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@palomasjewelry.com.